Cancellation & Refund Policy
Last updated: August 31, 2026
At We Travel, we aim to provide flexibility for travelers while also respecting the operational commitments we make with our local partners, guides, transportation providers, and venues.
By booking an experience with We Travel, you agree to the following Cancellation & Refund Policy.
1. Cancellation Policy
Our cancellation policy is designed to balance flexibility for travelers with the operational commitments required to deliver our experiences.
More Than 24 Hours Before the Experience
100% Refund
You may cancel your booking free of charge and receive a full refund if you cancel at least 24 hours before the scheduled start time of your experience.
Less Than 24 Hours Before the Experience
Non-Refundable
Bookings canceled within 24 hours of the scheduled start time are non-refundable.
At this stage, staff, transportation, venues, guides, and other operational services may already be confirmed and committed to your experience.
No-Shows and Missed Experiences
Non-Refundable
If you fail to attend the experience, arrive after the applicable grace period, or miss the experience without prior notice, your booking will be considered a No-Show.
No-Shows are non-refundable.
2. Date Changes & Rescheduling
Changes Requested More Than 24 Hours in Advance
You may request a change to your reservation date or time slot free of charge up to 24 hours before the scheduled start time.
Subject to Availability
All rescheduling requests are subject to the availability of:
- Guides
- Transportation
- Venues
- Experience capacity
We Travel will make reasonable efforts to accommodate your preferred date or time.
Changes Requested Within 24 Hours
Changes requested within 24 hours of the scheduled start time cannot be guaranteed.
Depending on availability and operational commitments, late changes may require additional re-booking fees.
3. Cancellations by We Travel
Your safety is our priority.
We Travel may cancel an experience due to circumstances including:
- Extreme weather conditions
- Safety concerns
- Government restrictions
- Failure to meet minimum group capacity
Priority Rescheduling
If We Travel cancels an experience, you will first be offered an alternative date or time at no additional charge.
Full Refund
If the alternative date or time does not fit your travel itinerary, you will receive a 100% refund.
4. Punctuality & Pick-Up Policy
To respect all participants and maintain the experience schedule, customers are expected to arrive on time at the designated meeting or pick-up point.
15-Minute Grace Period
A maximum 15-minute grace period is provided at the designated meeting or pick-up point.
Late Arrival
If you fail to arrive within the 15-minute grace period, your booking may be classified as a No-Show and the experience may proceed without you.
In this case:
- No refund will be issued.
- Rescheduling will not apply.
5. Customer Rights
As a customer of We Travel, you have the right to:
Clear Information
Receive accurate information about:
- Experience itineraries
- Included and excluded services
- Meeting points
- Important booking details
Quality and Safety
Enjoy a safe and professional experience that follows the service standards described at the time of booking.
Direct Support
Access support from We Travel via WhatsApp or email before, during, and after your booking.
Timely Refunds
Receive the timely processing of valid refund requests in accordance with this Cancellation & Refund Policy.
6. Customer Responsibilities
By participating in a We Travel experience, you agree to:
Arrive on Time
Arrive at the designated meeting or departure point on time and have a valid booking confirmation available.
Health, Mobility, and Dietary Requirements
Notify We Travel before booking about any relevant:
- Pre-existing health conditions
- Mobility restrictions
- Dietary requirements
Respectful Conduct
Treat guides, staff, local communities, and fellow travelers with respect.
Unruly, dangerous, or inappropriate behavior may result in the immediate termination of your participation in the experience.
In such cases, no refund will be provided.
Follow Safety Instructions
Follow all safety instructions and local regulations provided by your guides and experience staff throughout the activity.
7. Contact Us
If you have questions regarding cancellations, refunds, or changes to your booking, please contact us:
We Travel
Website: wetravelcol.com
Email: contact@wetravelcol.com
Thank you for choosing We Travel. We look forward to helping you unlock a new experience.