Privacy Policy

Welcome to We Travel. Your privacy is important to us. This Privacy Policy explains how We Travel collects, uses, stores, and protects your personal information when you visit or use our website, wetravelcol.com, book an experience, or otherwise interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

We Travel is a tourism and experiences company offering activities, tours, and travel experiences in Colombia.

Website: wetravelcol.com

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: contact@wetravelcol.com

2. Information We Collect

We may collect personal information when you visit our website, make a booking, contact us, or use our services.

The information we may collect includes:

Full name
Email address
Phone number
Billing information
Booking and reservation details
Information related to the tour or experience you book
Special requests or information you voluntarily provide
Communications you send to us
Technical information about how you use our website

Depending on the information you provide and the services you use, we may also collect information necessary to manage your booking and provide the requested experience.

3. Payment Information

Payments made through our website are processed by Bold Payments.

We Travel does not directly store your complete payment card information.

When you make a payment, your payment information is processed according to Bold Payments’ security and privacy practices. We recommend reviewing their Privacy Policy for additional information about how they handle payment data.

We Travel may receive information related to your payment, such as payment confirmation, transaction status, and other information necessary to manage your booking.

4. How We Use Your Information

We may use your personal information to:

Process and manage your bookings
Confirm reservations and payments
Communicate important information about your experience
Provide customer support
Respond to your questions and requests
Coordinate transportation, guides, and other services related to your booking
Improve our tours, services, and website
Analyze website traffic and visitor behavior
Maintain the security of our website and services
Comply with legal obligations
Send relevant communications when permitted by applicable law

We will only use your personal information when we have a legitimate reason to do so.

5. Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as:

Pages you visit
Time spent on our website
Device type
Browser type
Approximate geographic location
Referring websites
General website usage information

This information helps us improve the performance, content, and user experience of our website.

Google Analytics uses cookies and similar technologies to collect information.

You can learn more about how Google handles information collected through Google Analytics by reviewing Google’s Privacy Policy.

You may also manage or disable cookies through your browser settings.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies for purposes including:

Website functionality
Analytics and performance monitoring
Understanding visitor behavior
Improving our website and services

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

7. How We Share Your Information

We Travel does not sell your personal information.

However, we may share information with trusted third parties when necessary to provide our services.

These may include:

Tour guides
Transportation providers
Experience operators
Payment processors, including Bold Payments
Website and technology service providers
Analytics providers, including Google Analytics

We only share information that is reasonably necessary to provide the requested services, operate our business, or comply with legal requirements.

Third-party service providers may have their own privacy policies and practices.

8. International Transfers of Information

Because our customers and service providers may be located in different countries, your personal information may be processed or stored outside the country where you live.

When information is transferred internationally, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection laws.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no method of transmitting information over the internet or storing electronic information is completely secure. While we work to protect your information, we cannot guarantee absolute security.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

Provide our services
Manage bookings and customer relationships
Comply with legal and accounting obligations
Resolve disputes
Enforce our agreements

When personal information is no longer necessary, we may securely delete or anonymize it.

11. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These rights may include the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent when consent is required
Request information about how your data is being used
Object to certain processing of your personal information

To exercise any applicable privacy rights, please contact us at:

contact@wetravelcol.com

We may need to verify your identity before processing certain requests.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We Travel is not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any external website or service before providing personal information.

13. Children's Privacy

Our services are not intended for children under the age of 18 without the involvement or authorization of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We Travel may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect and protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We Travel